Hi there! Thank you for taking the time to leave a review for our product 'Deduction'. We're glad to hear that you found them comfy, but we're sorry to hear about the issue with the narrow heel. Our shoes are indeed made by hand, so there may be slight variations in the cut. We appreciate your feedback and have taken note of it for future improvements. Thank you for giving our brand another chance with a different style. We hope it works out better for you. Have a great day!